Player Questions

Frequently Asked Questions

Clear answers about Kunvos padel gear, shipping, returns, and order support.

What does Kunvos sell?

Kunvos sells padel gear, padel accessories, and selected sports products for players who want practical, match-ready equipment.

Do you only sell padel products?

Padel is our main focus. We also offer selected other sports gear that supports active training, movement, and court-ready lifestyles.

How do I choose the right padel gear?

Start with your playing level, comfort needs, and how often you play. Beginners usually benefit from forgiving, comfortable gear. Improving players may want more control, stability, and performance-focused equipment.

Do you ship to my country?

Kunvos focuses on customers in ES / IT / FR / UK / PT. Available shipping options may depend on your order and delivery address.

How long does order processing take?

Orders are typically processed within 1-3 business days after payment is confirmed. Processing can take longer during holidays or high-volume periods.

Can I return an item?

You may request a return within 30 days of delivery if the item meets our return conditions. Review the Refund and Returns Policy for full details.

What should I do if my package arrives damaged?

Contact [email protected] as soon as possible with your order number, photos of the package, and photos of the damaged item so we can review the issue.

How can I contact support?

Email [email protected] with your question, order number if available, and the country where your order is being delivered.