{"id":85,"date":"2026-06-17T13:48:41","date_gmt":"2026-06-17T13:48:41","guid":{"rendered":"https:\/\/startersites.io\/blocksy\/garderobe\/?page_id=85"},"modified":"2026-07-27T22:04:08","modified_gmt":"2026-07-28T06:04:08","slug":"refund-returns-policy","status":"publish","type":"page","link":"https:\/\/kunvos.com\/pt\/refund-returns-policy\/","title":{"rendered":"Pol\u00edtica de Reembolsos e Devolu\u00e7\u00f5es"},"content":{"rendered":"<style id=\"kunvos-page-system-css\">\nbody:not(.home) .entry-content {\n  --kv-green: #00ff41;\n  --kv-dark: #070d16;\n  --kv-ink: #0a1128;\n  --kv-text: #0f0e17;\n  --kv-muted: #6b7280;\n  --kv-line: rgba(15, 14, 23, .12);\n  --kv-card: rgba(255, 255, 255, .075);\n  font-family: Inter, system-ui, -apple-system, BlinkMacSystemFont, \"Segoe UI\", sans-serif;\n}\n.kunvos-page {\n  margin-left: calc(50% - 50vw);\n  margin-right: calc(50% - 50vw);\n  background: #fffffe;\n  color: var(--kv-text);\n}\n.kunvos-hero {\n  position: relative;\n  overflow: hidden;\n  padding: clamp(72px, 8vw, 122px) 24px clamp(58px, 6vw, 92px);\n  background:\n    radial-gradient(circle at 12% 0%, rgba(0, 255, 65, .18), transparent 34%),\n    linear-gradient(135deg, #070d16 0%, #0a1128 100%);\n  color: #fff;\n}\n.kunvos-hero::after {\n  content: \"\";\n  position: absolute;\n  inset: auto -12% -42% 48%;\n  height: 58%;\n  border: 1px solid rgba(0, 255, 65, .16);\n  border-radius: 999px;\n  transform: rotate(-9deg);\n}\n.kunvos-shell {\n  width: min(1180px, calc(100vw - 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Para que a devolu\u00e7\u00e3o seja aceite, o artigo deve:<\/p><ul><li>N\u00e3o utilizado ou apenas inspecionado superficialmente<\/li><li>No seu estado original<\/li><li>Na embalagem original, sempre que poss\u00edvel<\/li><li>Devolvido com todos os acess\u00f3rios, etiquetas, manuais ou pe\u00e7as inclu\u00eddos<\/li><\/ul><h2>Artigos n\u00e3o pass\u00edveis de devolu\u00e7\u00e3o<\/h2><p>Alguns artigos podem n\u00e3o ser eleg\u00edveis para devolu\u00e7\u00e3o, incluindo:<\/p><ul><li>Artigos desportivos usados com sinais vis\u00edveis de desgaste<\/li><li>Artigos danificados por utiliza\u00e7\u00e3o indevida, cuidados inadequados ou desgaste normal<\/li><li>Artigos em promo\u00e7\u00e3o final ou em liquida\u00e7\u00e3o, quando assinalados como n\u00e3o pass\u00edveis de devolu\u00e7\u00e3o<\/li><li>Cart\u00f5es-presente ou produtos para descarregar, caso sejam disponibilizados<\/li><\/ul><h2>Como solicitar uma devolu\u00e7\u00e3o<\/h2><p>Envie um e-mail para support@kunvos.com indicando o n\u00famero da encomenda, o nome do artigo, o motivo da devolu\u00e7\u00e3o e, caso o artigo esteja danificado ou seja incorreto, inclua fotografias. Analisaremos o seu pedido e indicaremos os passos a seguir caso a devolu\u00e7\u00e3o seja aprovada.<\/p><h2>Reembolsos<\/h2><p>Ap\u00f3s recebermos e verificarmos uma devolu\u00e7\u00e3o aprovada, iremos inform\u00e1-lo sobre o estado do reembolso. Os reembolsos aprovados s\u00e3o efetuados atrav\u00e9s do m\u00e9todo de pagamento original. Os prazos de processamento podem variar consoante o prestador de servi\u00e7os de pagamento.<\/p><h2>Artigos danificados ou incorretos<\/h2><p>Se o seu artigo chegar danificado ou n\u00e3o corresponder \u00e0 sua encomenda, contacte-nos o mais rapidamente poss\u00edvel, enviando-nos fotografias do artigo, da embalagem e dos detalhes da encomenda.<\/p><h2>Contacte-nos<\/h2><p>Para obter assist\u00eancia com devolu\u00e7\u00f5es ou reembolsos, envie um e-mail para <a href=\"mailto:support@kunvos.com\">support@kunvos.com<\/a> ou ligue <a href=\"tel:+8619074669513\">+86 190 7466 9513<\/a>.<\/p>\n    <\/div>\n  <\/section>\n\n<\/main>","protected":false},"excerpt":{"rendered":"<p>Review the Kunvos refund and returns policy for eligible products, return windows, damaged items, exchanges, and support.<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-85","page","type-page","status-publish","hentry"],"blocksy_meta":[],"_links":{"self":[{"href":"https:\/\/kunvos.com\/pt\/wp-json\/wp\/v2\/pages\/85","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/kunvos.com\/pt\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/kunvos.com\/pt\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/kunvos.com\/pt\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/kunvos.com\/pt\/wp-json\/wp\/v2\/comments?post=85"}],"version-history":[{"count":5,"href":"https:\/\/kunvos.com\/pt\/wp-json\/wp\/v2\/pages\/85\/revisions"}],"predecessor-version":[{"id":2063,"href":"https:\/\/kunvos.com\/pt\/wp-json\/wp\/v2\/pages\/85\/revisions\/2063"}],"wp:attachment":[{"href":"https:\/\/kunvos.com\/pt\/wp-json\/wp\/v2\/media?parent=85"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}